Debt Collection Workflow
Automated 4-stage overdue recovery process
Total Overdue GHS 1,036.44
Active Cases 1 Case
Recovery Rate 0.0%
Stage 1
GHS 0.00
Total Overdue Amount
0 Cases Days 1 – 30
Stage 2
GHS 1,036.44
Total Overdue Amount
1 Case Days 31 – 60
Stage 3
GHS 0.00
Total Overdue Amount
0 Cases 60+ Days
Stage 4
GHS 0.00
Total Overdue Amount
0 Cases 60+ Days · NRCD 292 protected
Overdue Recovery Pipeline GHS 0.00 recovered · 0 settled
1Stage
Automated Reminders
Days 1 – 30
SMS reminders & guarantor notifications
0 Active Cases
2Stage
Shop Phone Calls
Days 31 – 60
Direct phone contact by shop officers with call outcome logging
1 Active Case
3Stage
Agent Assignment
60+ Days
Field collection agents dispatched; repossession permitted (<70% paid)
0 Active Cases
4Stage
Legal Action
60+ Days · NRCD 292 protected
70%+ paid — court order required before repossession (NRCD 292)
0 Active Cases
#Client NameGhana CardHP ReferenceProduct Overdue (GHS)Days OverdueNRCD 292 StatusGuarantor NotifiedActions
No records yet — no cases 1–30 days overdue.
Showing 0 cases — Days 1 – 30 overdue
#Client NameGhana CardHP ReferenceProduct Overdue (GHS)Days OverdueContactedLast Contact DateStatusActions
1Grace Dede Nortey GHA-102948192-4 HP-2026-1007 LG 260L Smart Inverter Refrigerator 1,036.44 45 No — Open
View
Showing 1 case — Days 31 – 60 overdue
#Client NameGhana CardHP ReferenceOverdue (GHS) Days OverdueAgent AssignedVisit ScheduledCase StatusActions
No records yet — no 60+ day cases awaiting agent recovery.
Active Collection Agents
SM
Samuel Mensah
0244100007
1 Active Case
Showing 0 cases — 60+ Days overdue
⚠ URGENT — Legal Action Required
0 cases 60+ days overdue with 70%+ of the HP price paid. Goods are protected under NRCD 292 — a court order is required before repossession.
#Client NameGhana CardHP ReferenceOverdue (GHS) Days OverdueAssigned OfficerCase ReferenceHearing / Visit DateStatusActions
No records yet — no protected-goods cases requiring legal action.
Showing 0 cases — court order required (NRCD 292)
Guarantor Notifications
Grace's Guarantor
Guarantor for: Grace Dede Nortey · Sister
Not notified
0244186702 HP-2026-1007 45 days overdue
Collection Activity Timeline
Collection SMS & payments
Payment Received — Grace Dede Nortey Payment
HP-2026-1007 · Telecel Cash · Ref PAY-HP-2026-1007-M2
GHS 518.22 received
23 Aug 2026 · 20:41
Payment Received — Grace Dede Nortey Payment
HP-2026-1007 · MTN Mobile Money · Ref PAY-HP-2026-1007-M1
GHS 518.22 received
23 Aug 2026 · 20:41
Payment Received — Grace Dede Nortey Payment
HP-2026-1007 · MTN Mobile Money · Ref DP-HP-2026-1007
GHS 930.00 received
23 Aug 2026 · 20:41